It’s part of the next generation of AI systems, which can hold natural conversations, create new, human-readable text on demand, and even create original visual content like photos and videos.
However, the ChatGPT tool is available to anybody with an internet connection for free and is made to be more user-friendly than prior versions of so-called “big language models,” such as OpenAI’s GPT-3, released in 2020. The interaction between the AI and the questioner takes the form of a written conversation. Over the past month, millions of users have experimented with it, using it for everything from helping them create an email to writing hilarious poetry or songs. The constant stream of questions is also helping it learn.
The way in which businesses interact with their clients has been revolutionized by artificial intelligence (AI). By 2020, 80% of all companies will employ chatbots.
Few examples of how to use chatbots have been provided;
- Customer service is one of the most important parts of a business that chatbots can help with in a big way. Chatbots are helpful because customers are always looking for quick answers and personalized help that will make their experience better. 67% of all customers in the world used a chatbot to get help. Chatbots can help businesses connect with customers by answering frequently asked questions and giving conversations more context. Businesses can save money on customer service costs by speeding up response times and getting back to customers faster, which also improves the user experience.
- Chatbots help businesses ask questions that are relevant to the situation, qualify leads, and schedule sales meetings for a large number of people. Because people like to talk, bots convert 4 times better than traditional lead generation tools. So, interact with your visitors around the clock to get more leads.
- Many businesses that use chatbots have changed how they use messenger marketing, but the goal is still the same: to provide quick and easy service. It is expected that 80% of businesses will use chatbots in some way.
- Chatbots make it much easier for people to interact with these popular social networks, and they let businesses talk to customers through live chat platforms like Facebook Messenger. Bots are taking over social media marketing because they let people interact with them for customer service and business purposes.
- People prefer to do business through conversation instead of the old ways. Since messaging is becoming more and more popular, chatbots are now at the center of business messaging. This idea makes people more ready and willing than ever to use bots to shop online.
- Human Capital Trends found that only 17% of HR executives around the world are ready to manage a workforce where humans, robots, and AI all work together. The hiring process is an important part of HR work. Chatbots make it easy to get things done. Mya, an AI recruiting assistant, manages large pools of candidates, giving First Job recruiters and hiring managers more time to focus on interviews and making offers.
- People who don’t mind spending more time with the app itself can benefit from fitness apps. But not everyone has the time or energy to keep up with apps and put in personal fitness information, diets, or workout plans every day. You can use chatbots to make your personal services, like fitness, diet, health, and day-to-day tasks, more efficient. For each fitness goal, you need to follow a different set of workout plans and a nutrition plan.
- Even though the conversational AI vs. chatbot debate has been going on for a long time, we shouldn’t forget that conversational bots could use artificial intelligence (AI) to help users with both text and voice. Voice chatbots are all about making it easy for your customers to do business with you. They are one of the most important banking trends that many banks have picked up on.
Chatbots add rather than replace the traditional service industry’s focus on the consumer. The use of bots has spread across many industries and departments, including customer care, sales, and marketing.
As AI advances, new opportunities will arise for businesses of all sizes to use chatbots into their customer service operations.
It is expected, however, that chatbots’ applications will expand even further:
- Support that is equally effective as human support thanks to predictive and sentiment analysis.
- Answer difficult questions without requiring human intervention.
